Call centre & authorisations 0861 083 084

MEMBER CARE

Why us? It's easy


OUR PLEASE CALL ME SERVICE
082 416 9898


No Airtime? No Problem! Just send us a please call me and a call centre agent will call YOU.


OUR CALL CENTRE
0861 083 084


We know not everything happens between 9-5, that's why our call centre operates 24/7/365 for your convenience.


OUR SATELLITE OFFICES

We like to be close to our members and give hands-on advice. That is why we operate in (almost) every corner of the country. These offices are fully equipped and members who visit them are assisted with any queries they might have. The personnel at these offices have direct access to Umvuzo Health's Head Office for any additional support.


OUR KEY ACCOUNT & AREA MANAGERS

Human interaction is important to us, hence we have Key Account and Area Managers in most of the 9 South African Provinces. They offer on-the-spot feedback and are there to assist you and maintain healthy relationships with you, our member.

OUR VALUES

Attentive
Our willingness to listen


Approachable
Our human touch


Professional
Our excellent approach to work


Reliable
Our consistent dependability to our members


Innovative
Our ability to find solutions beyond challenges


Positive
Our attitude helps us achieve the impossible


Connected
Our focus on creating strong bonds with our members

IMPORTANT QUESTIONS FROM OUR MEMBERS

If a member applies to register a newborn or newly adopted child within 30 days of the date of birth or adoption, together with the relevant documents, such a child shall then be registered by the Scheme as a dependant.

Increased contributions shall then be due as from the first day of the month of birth or adoption and benefits will accrue as from the date of birth or adoption. Where a newly born or newly adopted child is not registered within 30 days, such a child will be regarded as a new application and be subject to the Scheme underwriting guidelines for new members.

This is the sudden and unexpected onset of a health condition that requires immediate medical or surgical treatment, where failure to provide medical or surgical treatment would result in serious impairment to bodily functions or serious dysfunction of a bodily organs, or would place the person's life in serious jeopardy.

Prescribed Minimum Benefits (PMB's) is a set of defined benefits to ensure that all the Scheme's members have access to certain minimum health services, regardless of the benefit option they have selected. The aim is to provide people with continuous care to improve their health and wellbeing and to make healthcare more affordable.

PMB's are a feature of the Medical Schemes Act, in terms of which medical schemes have to cover the costs related to the diagnosis, treatment and care of:

  • any emergency medical condition;
  • a limited set of 270 medical conditions;

and 25 chronic conditions defined in the Chronic Disease List.

© Copyright 2016 Umvuzo Health